If the plugin shows an error, find the message below. Wording on your screen may differ slightly.
Connection and access
Invalid or revoked integration token
The token was revoked, replaced by a newer one, or pasted incorrectly. Generate a new token on the Integrations page and paste it into the plugin settings.
Missing or invalid Origin header
The request did not come from the site address registered with the token. Check that the URL you entered matches the live address of your site, including http or https and any www prefix. If your address changed, generate a new token for the new address.
Authorization header with Bearer token required, or Empty bearer token
No token reached TenthLoop. Check that a token is saved in the plugin settings. Some security plugins or server settings strip authorization headers, so check those if the token is present.
Token does not have the required scope
The action needs a permission the token does not have. Edit the connection on the Integrations page and turn on the permission named in the message. If AI provider settings will not save, check that Websites (write) is on.
Your account no longer has permission to use the WordPress integration
The person who created the connection no longer has owner or admin access. Ask the current owner or an admin to review the connection.
Too many failed attempts
Repeated failures from the same place are paused for a short while. Fix the cause, such as a wrong token, then wait before trying again.
The domain is already registered in a different workspace
A site address can belong to only one workspace. Remove it from the other workspace first, or use the workspace that already has it.
Account status
The account is in Data Safe
The plugin is switched off while the account is in Data Safe. Your token and settings are kept. Restore the account to a plan and it works again.
The subscription payment is outstanding
The plugin is read-only until the payment is made. Your token and settings are kept.
AI and credits
No AI provider configured
Add your AI provider key in the AI Provider section of the integration in TenthLoop. Nothing is charged while this error shows.
The AI provider rejected the API key
The key is wrong, expired or disabled. Update it and run the connection test.
The AI provider rate limit or quota was reached
Your provider is limiting you. Wait and try again, or check your plan with the provider.
The AI provider returned an error or an unusable answer
This is usually temporary. Try again. If it keeps happening, test the connection and check your provider's status.
Insufficient credits
Your balance cannot cover even one element. Add credits and try again. If you can afford only some, the plugin fills those and skips the rest. See AI provider key and credits.
Labels not showing on the page
- Check that labels were saved, not only generated, and that the page's script is switched on.
- Check which placement method is selected. With manual mode, nothing is added until you place the script yourself.
- Clear any page cache, then reload.
- Rescan the page to confirm the element is still there and the selector still matches.