Every person in a workspace has one role. Here is what each can actually do, rather than what the name suggests.
Side by side
| Can they | Owner | Admin | Member | Billing-only | Read-only |
|---|---|---|---|---|---|
| See websites | Yes | Yes | Yes | No | Yes |
| Add a website | Yes | Yes | Yes | No | No |
| Remove a website | Yes | Yes | No | No | No |
| Verify a domain | Yes | Yes | No | No | No |
| Run a scan | Yes | Yes | Yes | No | No |
| See scan results | Yes | Yes | Yes | No | Yes |
| See scan history | Yes | Yes | Yes | No | Yes |
| Download reports | Yes | Yes | Yes | No | Yes |
| Ask for an expert review | Yes | Yes | Yes | No | No |
| See who is on the team | Yes | Yes | Yes | Yes | Yes |
| Invite, remove, change roles | Yes | Yes | No | No | No |
| See workspace settings | Yes | Yes | Yes | Yes | Yes |
| Change workspace settings | Yes | Yes | No | No | No |
| View billing | Yes | Yes | No | Yes | Yes |
| Manage the subscription | Yes | No | No | Yes | No |
| Raise a support ticket | Yes | Yes | No | No | No |
| See service requests | Yes | Yes | Yes | Yes | Yes |
| Manage API keys | Yes | No | No | No | No |
| Export the workspace | Yes | No | No | No | No |
Four things worth noticing
- Only the Owner can manage the subscription, manage API keys, or export the workspace. An Admin can do almost everything else, but not those three.
- Billing-only really is billing only. That person cannot see your websites or any scan result. That is the point of the role: your finance colleague gets the invoices and nothing else.
- Members cannot raise support tickets. Only Owners and Admins can. If your developers need to contact us directly, they need Admin, or you raise tickets on their behalf.
- Read-only can view billing and download reports. It is a read-everything role rather than a results-only role, so if you are giving it to someone outside your organisation, be aware they can see your invoices.
Choosing quickly
| If they need to | Give them |
|---|---|
| Run everything, including the subscription | Owner |
| Manage sites and people day to day | Admin |
| Work on findings and run scans | Member |
| Handle invoices only | Billing-only |
| Watch without touching anything | Read-only |
About the Owner
There is one Owner, and it is the account that created the workspace. The Owner cannot currently be changed from inside the portal, so if the Owner is leaving your organisation, contact support to arrange it rather than assuming you can reassign it yourself.
If none of the five fit
Build your own. See Building a custom role.