Credits are held by a workspace, not by your account. If you run more than one, they can end up in the wrong place, usually because an entitlement was claimed without much thought about which workspace was selected.
Moving them
From the credits area, move a batch of credits to another workspace you own. The batch keeps its original expiry date: moving does not extend or shorten it.
What you can and cannot do
- You can move credits between workspaces you own.
- You cannot move them to another customer's account.
- Credits already spent cannot be recovered.
It is recorded on both sides
A move appears in both workspaces' histories, as an outgoing entry in one and an incoming entry in the other. Nothing vanishes from a balance without a line explaining where it went.
If you only have one workspace
You will never need this. It exists for agencies and larger organisations running several.