Paid plans need a payment method. You can add one when you first subscribe or at any time afterwards.
Adding one
- Open Billing.
- Choose to add a payment method.
- Enter the card details on the secure form.
Card details are entered directly with our payment provider and are never stored on our own systems. We keep only enough to show you which card is in use, such as the last four digits and the expiry date.
Changing or replacing it
Update it from the same place. The new card is used from the next charge onward. If a payment has already failed, updating the card is the thing that lets us retry.
Cards expire, and it is the commonest billing problem
A card that expires without being replaced means a failed payment, which starts a chain of emails and eventually affects your access. If you know your card is being reissued, update it in advance. It takes a minute and saves the whole sequence.
Billing address
Your billing address is held with your account details and appears on invoices. Keep it current if your finance team needs invoices to match your records.
Who can do this
The Owner, or someone with the Billing-only role. That role exists precisely so a finance colleague can keep the card current without seeing your scan results.
Next
Read Invoices and receipts.